Setting up your server - whether that’s for a large corporate structure or an indie game development team - means finding a reliable and dedicated hosting provider. There are plenty of names in the field, but one of the most popular and quickly growing is Vultr.
Vultr is a hosting service that offers a wide variety of storage and server management options for seemingly unbelievable prices. Their servers are apparently very good but tricky to manage if not used in a typically businesslike sense. They also have some serious customer service issues.
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This Vultr review will cover everything you need to know about the company, from an overview with pros and cons to prices and how they interact with their customers.
We will also go over if Vultr is a good choice for game server hosting of if you should only use it for web hosting.
Vultr, simply put, is a service provider for solid-state drive, or SSD, cloud servers. This isn’t all they provide, however. They offer services across the web development spectrum, including:
The company was founded in 2014 by former Datapipe employee David Aninowsky, who aimed to create a service that would simplify cloud storage and server management. Each leading board member has at least 15 years of IT experience in everything from infrastructure to software development and automation.
As with any other service, Vultr has its benefits and drawbacks. This Vultr review will provide you with a quick and basic rundown of the company’s most important pros and cons as a whole. Read on to later sections for specifics about products and service quality.
The software Vultr uses is ridiculously powerful. They can transfer and store vast amounts of data quickly and securely without the added worry of it becoming lost on long latency periods between locations.
All of Vultr’s plans are highly customizable - you really do only pay for exactly what you need. They’re priced reasonably for both solo web managers and companies looking to expand their online presence, so you don’t have to worry about paying corporate prices at the individual level.
On top of that, Vultr is available on worldwide servers, so the latency and loading times are minimal while their overall efficiency is maximized. This also means your data is more secure, as each location is discrete and reasonably restricted in terms of access.
Vultr’s pricing structure is a bit confusing. They charge hourly but have pricing plans set up as monthly billing, making knowing your actual rate difficult. They also charge on the first of the month, which can coincide annoyingly with many other everyday bills.
Their website is very technically worded. If you’re just setting up your company’s web experience, you’ll probably need a seasoned technical expert working with you just to understand what the services are and whether or not you need them. They do offer comprehensive FAQs to combat this, however.
The biggest con is their apparent lack of quality customer service, but more details on that are below.
Vultr is most useful for companies that need a large amount of storage and data transfer power. Their main customers are smaller companies with up to 50 employees who make less than or about $10 million annually. Its services are helpful for tons of different industries, from health care and hospitality to retail and real estate.
Vultr’s products are used to allow for on-demand data access without constant manual upkeep. Their cloud servers enable companies to access their data from wherever they and their customers are, allowing them to grow on a global scale.
These servers and data services mean that companies no longer need substantial corporate headquarters and IT departments to run effectively worldwide.
You can use Vultr to store and manage data on low-latency servers by setting up an all-inclusive account and customizing your plan to suit your company’s needs. After that, you control and adjust your plan through the digital console. You can upgrade or limit your plan at will through the console, as well as monitor real-time analytics.
Vultr does offer servers specifically built for gaming, though it’s difficult to tell the difference between these and their other types. Their servers can be run and controlled on desktops, tablets, or mobile devices and start at about $5 a month to run for a small server working with one CPU.
A Vultr game server is possible, but it’s not the most popular or practical use of the service. Some users have reported that there’s a significant amount of lag when using their cloud services for game storage and online play. You should think twice if you’re considering using Vultr for something like a Minecraft host server.
Still, its massive amount of integrations and storage abilities might make up for the latency for specific development teams. If you can get a server in your dedicated geographical region, you may even be able to enjoy the same low latency as a corporate server.
The biggest perk of Vultr is its pricing. Its plans are affordable for nearly everyone looking to work with hosted servers, meaning that you don’t have to be a massive company to benefit from their use.
All of Vultr’s servers are billed at an hourly rate, determined by the division of the monthly rate by 28 days (672 hours), up to a cap specified by your plan. Each plan has a different but clearly defined cap you can adjust at any time.
These charges are invoiced to your account on the first day of the month. Vultr accepts most major credit cards, as well as certain forms of cryptocurrency and PayPal.
Vultr’s Cloud Compute services come in basic and high-frequency plans with varying prices depending on the amount of storage your plan covers. There are 10 different plans catered for everything from individual to corporate use. Each plan has a separate storage, CPU, memory, and bandwidth allowance. They start at $2.50 per month and go up to $640 per month.
There are nine different high-frequency SSD cloud plans available through Vultr. They’re based on the exact specifications as the Cloud Compute plans and are also built to cater to everyone from individuals to large corporations. They start slightly higher, though, at $6 per month and only go up to $256 per month.
Vultr’s bare metal service has two different pricing plans. Based on their storage, processor type, cores and threads, memory, bandwidth, and ethernet capabilities. They promise more combinations and options available soon.
Vultr offers expandable block storage that can mount directly to compute instances.
Instead of offering a set number of plans for this service, the storage is price-based on a more practical sliding scale. They start at $1 a month for 10GB of storage and scale up to $1000 a month for 10,000 GB of storage, with pricing for every 1GB added so you can get precisely the amount of storage you need without having to pay for anything extra.
They also offer object storage for specific data storage and transfer between buckets. The price for these is determined by the amount of storage and bandwidth needed, with flexible pricing from $5 a month for 250GB of storage and 1000GB of bandwidth up to $110 a month for 1000GB of storage and 10,000GB of bandwidth.
Vultr offers four other services with custom pricing plans. These services are:
Dedicated instances at $60, $120, $180, or $240 a month, depending on the same stats as their cloud compute plans.
DDoS protection from 11 of their locations for $10 a month for up to 10Gbps, with more plans on the way.
Direct Connect for $500, $750, or $1000 a month, depending on the gigabytes per second.
Load balancers for $10 a month.
These services can be added to their other service plans on the same account.
Because it is most commonly used in the United States, with roughly 42% of its customer base here, Vultr has seven American locations, which are:
Vultr also has locations in major cities all around the world, though, and is globally widespread. It has significant holdings in the United Kingdom (5% of its customer base) and Australia (13% of its customer base). Their international locations include:
This means that there are localized, timezone-specific servers available almost anywhere in the world, which cuts down on latency and loading times significantly, especially when running many multinational servers.
Vultr’s website offers a huge range of FAQs on all manner of common issues such as pricing, setup, and troubleshooting. Its information and resource centers are categorized by product and easily searchable with common keywords.
They have an easy-to-fill contact form that’s accessible from their website’s home page, which has options for new and existing customers, as well as an option to file a DMCA report. They’re also available through their forums or through their social media, including Twitter, Facebook, Instagram, and Linkedin.
There have been some extremely bad reports about their actual customer service responses, though, which may make Vultr not worth the trouble for some.
According to some reviewers on Trust Pilot, many service ticket responses come across as impersonal and robotic, without directly answering the question asked. This is apparently especially true when it comes to billing questions - many reviewers were left fighting to remove unnecessary charges for incomplete services.
Worryingly, the company has also been known to shut down accounts without warning or allowing project recovery, which can lead to huge amounts of irrecoverable data loss.
Vultr is an excellent service if you’re looking to store and move corporate data around the world quickly and securely. With extremely customizable pricing and service packages, you can choose to pay for only what you really need, and you can upgrade any time. They offer service vouchers for new customers to try out their various server types before they commit.
Unfortunately, they’re not very well suited to gaming. The complex data slows down the process and can lead to significant, game-affecting lag. On top of this, their customer service department leaves much to be desired and the no-feedback banning can mean significant data loss.
If you’re a small company looking for affordable hosting, then Vultr might be for you. If you’re a game developer or server owner, you might look elsewhere. Hopefully this Vultr review has helped you make a more informed decision.