REFUND POLICY
We're confident in the quality of our game server hosting services. Your satisfaction is our priority, which is why we offer a straightforward refund policy.
48-Hour Money-Back Guarantee
We offer a 48-hour money-back guarantee on all new game server purchases. If you're not completely satisfied with your server within 48 hours of your initial purchase, we'll provide a full refund—no questions asked.
What's Covered
- First-time purchases of any game server hosting plan
- Monthly, quarterly, semi-annual, and annual billing cycles
- All server configurations and add-ons purchased with the initial order
What's Not Covered
- Renewal payments or subsequent months after the initial purchase
- Purchases made more than 48 hours ago
- Domain names or SSL certificates (if applicable)
- Services that violate our Terms of Service
How to Request a Refund
To request a refund within the 48-hour window:
- Contact our support team through the billing portal
- Let us know you'd like to request a refund
- Your refund will be processed within 24-48 hours
Refund Processing
- Refunds are issued to the original payment method
- Processing time may vary depending on your payment provider (typically 5-10 business days)
- You'll receive an email confirmation once your refund has been processed
Promotional Purchases
Servers purchased with promotional discounts (including the GHOST50 code) are still eligible for our 48-hour refund policy. The refunded amount will be the actual amount paid after any discounts were applied.
Contact Us
If you have any questions about our refund policy or need assistance, please don't hesitate to contact us:
Support Portal: billing.ghostcap.com
Note: This refund policy is effective as of the date of your purchase and may be updated from time to time. The policy applicable to your purchase is the one in effect at the time of your order.